Enhance Customer Calls with CTI Integration in Salesforce
Salesforce CTI (Computer Telephony Integration) enhances customer interactions by seamlessly connecting telephony systems with Salesforce CRM. This integration allows businesses to streamline call management, improve agent productivity, and deliver a superior customer experience.
With CTI integration in Salesforce, users can access click-to-call functionality, automatic call logging, screen pop-ups with caller details, and call recordings within the CRM. CTI integration in Salesforce eliminates manual data entry, ensuring accurate and efficient customer interactions.
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