Uphold®️ Customer Support – 24/7 Helpline, Live Chat & Help Guide (2025)

Uphold Support Phone Number: +1-855->574-4441

While Uphold emphasizes digital and in-app communication for faster resolutions, this phone line is available for urgent concerns such as:

• Account login or lockout issues
  
  

• Technical errors while placing trades
  
  

• Fund transfer or withdrawal delays
  
  

• Account security or potential fraud concerns
  
  

For general account management or investment queries, the in-app chat or secure message system may offer quicker turnaround.

Live Chat Support – Real-Time Help

Uphold’s live chat is the go-to option for immediate support. To connect with a representative:

1. Open the Uphold mobile app or log in via the website
   
   

2. Tap the “Support” or “Help” section
   
   

3. Select “Contact Us”
   
   

4. Choose Live Chat
   
   

This feature is ideal for common issues such as:

• Mutual fund or stock order errors
  
  

• Questions about contributions or distributions
  
  

• Portfolio performance queries
  
  

• Navigation help on the website or app
  
  

Email Support

For detailed concerns or documentation-based issues, email support is recommended. Use the Secure Messaging feature inside your Uphold account for:

• Submitting transaction records
  
  

• Uploading screenshots or forms
  
  

• Discussing account-specific or tax-related matters
  
  

• Requesting fund prospectuses or detailed performance history
  
  

Common Issues Faced by Uphold Users

You may need to contact Uphold if you're dealing with:

Login issues, such as forgotten usernames/passwords or account lockouts
Delayed order executions for stocks, ETFs, or mutual funds
Difficulty purchasing fractional shares or placing limit/stop orders
Trouble navigating the mobile app or Uphold.com dashboard
Problems linking or funding your external bank account
Discrepancies in dividend payouts or portfolio values
Inaccurate cost basis or tax reporting
Confusion over account types (Roth IRA, Traditional IRA, Brokerage)
Delayed fund transfers between accounts
Suspicious activity or unauthorized login alerts

Tips for Quicker Uphold Support Response

• Use live chat for instant answers
  
  

• Keep your account number or reference ID ready
  
  

• Have screenshot evidence or transaction timestamps on hand
  
  

• Check the Help Center for detailed step-by-step articles before reaching out
  
  

• Enable two-factor authentication for smoother verification during support
  
  

Investing with Uphold: Buying Stocks, ETFs & Mutual Funds

Uphold is known for its wide range of low-cost index funds, ETFs, and investment services. Whether you're a long-term investor or just starting, you can build your portfolio through their secure platform.

Key Terms

• Stocks – Ownership in individual companies (e.g., Amazon, Microsoft)
  
  

• ETFs (Exchange-Traded Funds) – Diversified asset baskets that trade like stocks
  
  

• Mutual Funds – Professionally managed investment pools with long-term strategies
  
  

• Index Funds – Funds that track market indexes like the S&P 500
  
  

How to Buy Stocks or ETFs on Uphold

1. Open a Uphold Brokerage Account
   – Visit the website or app, verify your identity, and link your funding source.
   
   

2. Fund Your Account
   – Transfer funds via bank account. Some deposits may be instantly tradable.
   
   

3. Search for the Investment
   – Use the search tool to find stocks or ETFs by ticker (e.g., “VOO” or “AAPL”).
   
   

4. Review the Investment
   – View historical performance, fees, holdings, and price charts.
   
   

5. Place an Order
   – Tap “Buy” or “Trade” and choose your preferred order type:
   
   

• Market Order – Executes at the next available price
  
  

• Limit Order – Executes only at your specified price
  
  

• Stop Order – Triggers when a specific price is hit
  
  

• Stop Limit Order – Combines a stop and limit strategy
  
  

6. Enter Investment Amount or Shares
   – Uphold allows both full and fractional share investments.
   
   

7. Review & Confirm the Trade
   
   

Buying Mutual Funds on Uphold

Uphold is a pioneer in low-cost mutual funds. Here’s how to invest:

• Navigate to the “Mutual Funds” section
  
  

• Use filters to search by expense ratio, risk level, or fund category
  
  

• Review the prospectus, fund performance, and minimum investment
  
  

• Click “Buy”, select account, enter the amount, and submit your order
  
  

Why Choose Uphold?

Low-Cost Investing – Uphold is known for minimal fees and long-term value